If you have not logged into your account within the past 30 days, your account will be locked due to inactivity (Password Policy / Account Dormancy). To unlock your account, reset your password.

Use Email tab if you do not know and/or forgot your username.

If you do not receive the password reset message within a few minutes, please check your Spam or Bulk E-Mail folder just in case the password reset email got delivered there instead of your inbox.

Simple guide

We know that not being able to login can be frustrating, so we will try to make this as quick and easy as possible.

If you know your User ID
  1. Click on User ID tab
  2. Type your User ID into User Name field
  3. Click on Send password reset email button
  4. Check your inbox for an email with further instructions.
If you do NOT know your User ID
  1. Click on Email tab
  2. Type your email address into Email field
  3. Click on Send password reset email button
  4. Check your inbox for an email with further instructions.

Kami memahami kekecewaan anda apabila mengalami kesukaran untuk mengakses masuk, jadi kami akan cuba untuk jadikan ini lebih pantas dan semudah mungkin.

If you know your User ID
  1. Klik pada User ID tab
  2. Taip nama pengguna anda ke dalam kotak pertama User Name
  3. Klik butang Send password reset email
  4. Sila semak email anda untuk arahan seterusnya.
If you do NOT know your User ID
  1. Klik pada Email tab
  2. Taip alamat email anda ke dalam kotak Email
  3. Klik butang Send password reset email
  4. Sila semak email anda untuk arahan seterusnya.

Practice good password management. Use a strong mix of characters, and don’t use the same password for multiple sites. Don’t share your password with others, don’t write it down, and definitely don’t write it on a post-it note attached to your monitor.